FAQ

Yes, all data and payment information submitted through our e-Boutique is safely secured by SSL
encryption (https). We do not retain your payment information, including credit card numbers or PayPal account details.

We offer you different solutions to pay for your order. All these payment methods are
secure and at no additional cost.  4 interest free payment by Klarna & Sezzle...

Bank card: Visa, MasterCard, American Express. 

Please indicate: The number of your bank card, The date of validity, The visual cryptogram which corresponds to the 3 or 4 digits located on the back of your card. Your account is debited when you confirm your payment.  If you return your items, the corresponding amount will be refunded to your bank card. 

Please allow 24 to 48hours after making a payment to process
orders. Once we process your order, we will ship out immediately. We always do
our best to make an order to approximately take 3 to 5 business days to arrive. Due to COVID-19, shipping carriers may experience delays 

 We offer 3 different shipping method: 

Standard shipping delivery is
free (5 to 7 Business days).
Priori shipping delivery costs
amount to $ 15.00 (up to 3 Business days).

Express shipping delivery for $30.00 (1 to 2 Business days)

The delivery costs will not going to be reimbursed after the cancellation of your order already shipped to you or leaves our warehouse. 

Kalwin shop LLC is a worldwide e-Boutique

Once your order is shipped, you will automatically receive a tracking number via email from us.

Yes, you can include a personalized gift message in your order by contacting us at support@kalwin.shop.

Yes, all our orders are shipped beautifully wrapped, and may include a gift message of your choosing by contacting and letting us know your needs.

Yes, your package is insured during transit until arrival at your designated delivery address. A signature is required upon receipt.

Free exchanges are available for all orders within 14 days of receipt. For more information, please contact us at infos@kalwin.shop. We will proceed with the exchange request and organize the return of the original package. All exchanges are subject to a quality control once received. The new product will be shipped if the quality control is successful.

Free returns are available for all orders within 14 days of receipt. For more information, please contact us at infos@kalwin.shop. We will organize the return of the package. All returns are subject to a quality control once received. Refund will take place only if the quality control is successful. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

For our international customers, we cannot create a return label for an international shipment. You will need to use a local or international carrier to return a product that you will be responsible for all associated costs.

Please direct any inquiries to infos@kalwin.shop in order to know if your order can be changed or cancelled

Once your package has been collected, you may track your
return via the tracking number provided by the Carrier. We advise you to keep your receipt until the return confirmation is received by email.